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Shipping & Returns

Shipping

Thank you for shopping with The Invisible Chef. We appreciate your order and intend to do everything we can to ensure that you are pleased! All orders are shipped via UPS out of our facility within 48 – 72 hours of receipt of the order. Shipping may vary due to holidays or special circumstances. Please review the shipping map with estimated travel days below. Please remember that these are estimates - if you need your package to arrive on a specific date, please contact us at contactus@theinvisiblechef.com or call 800-456-7115.

Express Shipments must be placed by 10:00 a.m. EST, Monday - Friday. Orders placed on Saturday or Sunday will be processed on Monday. Express shipments deliver Monday - Friday.

Free Shipping Guidelines

Our current free shipping promotion applies to free Standard Ground Shipping (each "Ship To" address constitutes an order). This offer does not apply to Alaska or Hawaii. Shipping Rates The cost for shipping is based upon your total order amount. Use the table below as a quick reference for calculating shipping charges. Currently, we only ship within the United States.

The Invisible Chef ships from our Distribution Center in Louisville, KY via United Parcel Service (UPS). Orders shipped via UPS can be tracked online  after your order has been processed and picked up by UPS.

Delivery: All in-stock orders are shipped ground and should be received within 7-10 business days unless specified otherwise, including “Free Shipping” items.  Please check all addresses carefully.  The Invisible Chef can only guarantees delivery to the addresses we are provided with. 

Additional Information: Shipments to Alaska, Hawaii, Puerto Rico and Canada will be shipped via the most economical shipping rate with either UPS Ground or USPS Ground Service.   Please email us at orders@theinvisiblechef.com with your order details and address to receive an emailed freight quote.  We will process your order upon email approval of rate.

 

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Returns

Our first priority is keeping our customers satisfied. If you are not satisfied with an item that you have ordered from us, please call our Customer Service at 800-456-7115, or email us at contactus@theinvisiblechef.com. We will work with you to resolve any issue you may have. We appreciate your business and look forward to serving you again.

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